Shipping Policy
Last updated: August 2024
Order Processing
Orders are processed within 1-2 business days of receipt. You will receive a confirmation email with tracking information once your order has shipped.
Free Shipping
We offer free standard shipping on all orders within the United States. No minimum purchase is required.
Delivery Times
- Standard Shipping: 3-7 business days
- Processing Time: 1-2 business days
- Total Estimated Delivery: 4-9 business days from order date
Shipping Region
We currently ship to addresses within the United States only. We do not offer international shipping at this time.
Large & Oversized Items
Oversized wall clocks (30 inches and above) may require additional handling time (1-3 extra business days). These items ship via ground freight and may require a signature upon delivery.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number. You can track your package through the carrier's website.
Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at info@yourwallclock.com or +1 (703) 802-8063. We can only update the address before the order has shipped.
Damaged Shipments
If your package arrives damaged, please contact us within 48 hours of delivery. Take photos of the damaged packaging and product, and we will arrange a replacement or full refund at no cost to you.
Missing Packages
If your tracking shows delivered but you cannot find your package, please check with neighbors and household members first. If the package is still missing, contact us within 5 business days and we will file a claim with the carrier.
Contact Us
For any shipping questions, reach us at:
- Email: info@yourwallclock.com
- Phone: +1 (703) 802-8063
- Hours: Monday - Friday, 9:00 AM - 6:00 PM EST