Free Shipping on All Orders • Tax-Free • Ships Within the US
Home All Collections Vintage & Retro Wall ClocksLarge & Oversized Wall ClocksDecorative Home AccentsSilent & Non-Ticking Wall ClocksModern Wall Clocks Journal About Us Contact Search

Return and Refund Policy

Last updated: August 2024

Return Window

We accept returns within 30 days of delivery for unused items in their original packaging.

Eligibility Requirements

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase (order number or receipt) is required
  • Return authorization must be obtained before sending items back

Non-Returnable Items

  • Customized or personalized clocks
  • Items that have been installed, assembled, or modified
  • Products damaged through improper use or care
  • Final-sale or clearance items (if marked as such)

Return Process

  1. Contact us at info@yourwallclock.com to request a return authorization
  2. We will provide a return shipping address and instructions
  3. Pack the item securely in its original packaging
  4. Ship the item back using a trackable shipping method
  5. We will process your refund within 5-7 business days of receiving the return

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrectly shipped. In cases of damage or error, we will cover return shipping.

Damaged on Arrival

If your clock arrives damaged, contact us within 48 hours with photos of the damage. We will send a replacement at no cost or issue a full refund — your choice.

Incorrect Item

If you receive the wrong item, contact us immediately. We will arrange for the correct item to be sent and cover all return shipping costs.

Refund Processing

  • Refunds are issued to the original payment method
  • Processing time: 5-7 business days after we receive the returned item
  • Your bank may take an additional 3-5 business days to post the refund
  • Original shipping charges are non-refundable (though shipping was free)

Exchanges

To exchange an item, follow the return process and place a new order for the desired item. This ensures faster processing of your exchange.

Order Cancellations

Orders can be cancelled before they ship. Contact us as soon as possible at info@yourwallclock.com. Once an order has shipped, it cannot be cancelled and must be returned following the standard return process.

Contact Us

For return questions:

  • Email: info@yourwallclock.com
  • Phone: +1 (703) 802-8063
  • Hours: Monday - Friday, 9:00 AM - 6:00 PM EST