Shipping policy

Shipping policy

Effective Date: 2/24/2025

At YourWallClock, we are committed to ensuring your orders are delivered in a timely and efficient manner. Please review our shipping policy for information regarding processing times, shipping options, and delivery times.

All orders are processed in USD Dollars.


1. Processing Times

  • Transit time: Orders are processed within 0-1 business days (excluding weekends and holidays) after payment has been confirmed. Cut of time is 5 PM Mountain standard time Monday to Friday for all orders .
  • You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Rates and Delivery Times

We offer the following shipping options:

a. Domestic Shipping (United States):

  • Standard Shipping: [ 5–8 business days] – [Free over $49 ,otherwise $9.99].We ship with USPS as well as FEDEX .

b. International Shipping:

  • Delivery times vary by destination and shipping method. Estimated delivery is typically [6–9 business days]. We do ship with FEDEX .
  • We do offer international shipping to the following destinations : Canada, United Kingdom and Australia .
  • Shipping rates : [Free over $79 ,otherwise $14.99]

Note: International orders may be subject to customs duties or import taxes. These fees are the responsibility of the customer.

3. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. Use this number to track your package through our shipping partner's website.

4. Delayed or Lost Packages

  • While we strive to ensure timely delivery, unexpected delays can occur due to factors outside our control (e.g., weather, carrier issues).
  • If your package is delayed or lost, please contact us at contact@yourwallclock.com, and we will assist in resolving the issue.

5. Shipping Address

  • Please ensure your shipping address is entered correctly at checkout.
  • We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

6. Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address or refusal to accept delivery:

  • We will notify you and arrange for reshipment (additional shipping fees may apply).
  • Refunds will not be issued for shipping charges on undeliverable packages.

7. Contact Us

For any questions or concerns about your order or shipping, please contact us:
📧 contact@yourwallclock.com or via our contact page 

ST MEDIA LLC

4405 JAGGER DR NE

Rio Rancho , New Mexico 87144

(575)-286-1326 .We are open 9AM TO 5pm ( MST) Monday to Friday .